Consulting Skills
As an external or internal consultant
within the Financial Services industry, the challenges and opportunities are
innumerable. Dealing with clients, delivering on time, on
budget, exceeding client expectations, encouraging repeat business, are all
issues that consultants grapple with daily. This programme aims to ensure that:
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The role of a consultant, whether internal or external
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Understanding the
'Consultancy Model'
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Proposal writing
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Preparing a
business case and cost / benefits
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Terms of Reference
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Defining the 'real problem'
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Understanding client needs
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Client focus
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Building the client relationship
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Team management and the power of the team in delivering consultancy assignments
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Persuasion techniques
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Focus on deliverables
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Overcoming obstacles
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The consultant's sales role
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Meeting management
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Workshop facilitation
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Creative solution generation
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Questioning and information gathering techniques
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Presenting results
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Dealing with client politics
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Negotiation
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Confidentiality
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Management of conflict
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Observation and feedback loops
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