Anthony Rees Consulting - Conflict Management

Conflict Management

Fighting with the front office? Disagreeing with IT? Team breakdown with New York operations? Dealing with work place conflict is often considered one of the most difficult of tasks. This course teaches you how to recognise conflict and to develop skills and strategies for its handling to the mutual satisfaction of all concerned.

This course is either run for groups or on a one-on-one basis and be adapted to meet the particular needs of your organisation.

One-off coaching for specific conflict situations can be provided at short notice.

. Key Topics

	The nature of conflict
	Why conflict occurs
	Understanding your response
	How to disagree
	Different conflict resolution styles (Thomas Killman Conflict Mode Model^®)
	Anticipating conflict
	Preparing for conflict
	Managing conflict positively
	Choosing the right approach
	Persuasion skills
	Use of DISC^®, and Belbin^® profiling, as appropriate
	Conflict attributes - body language, voice and words
	Assertive behaviour modes
	How to exhibit confidence
	Getting 'win - win' resolution
	The positive side of conflict - as an opportunity for change

Approach

	Initial consultation to agree objectives
	Hands-on action orientated learning
	Role plays
	Workshop sessions
	Self completion Thomas Killman Conflict Mode Model^®
	Use of DISC^®, Belbin^® profiling, as appropriate

Timing / Location

	1-2 days
	At your offices or other location of your choice
	At a venue arranged by us

Approach

Timing / Location

Related Courses

Information Request Form

Send mail to web@areesconsulting.com with questions or comments about this web site.
Copyright © Anthony Rees Consulting Limited

Approach

Timing / Location

Related Courses

Information Request Form

Send mail to web@areesconsulting.com with questions or comments about this web site. Copyright © Anthony Rees Consulting Limited

Send mail to web@areesconsulting.com with questions or comments about this web site.
Copyright © Anthony Rees Consulting Limited